Last week I traveled to London, Ontario to join the rest of the operations team. We had people fly in from BC and out west and from the Maritimes. There were about 8 of us. Starting Tuesday and going till Thursday, we heard from international and national presenters remotely, and discussed what we as an operations team will be doing in the next year. As my boss blogged about, we weren't retreating -- instead we called it the "Ops Huddle".
We decided that our goal for this year is to position the pulse to be our premium app. That will entail making sure we really support our staff as they use the pulse, being quick on bug fixes and having a high standard for new feature releases. On a technical end, this also means making the pulse the center of our infrastructure, using libraries and web services to communicate with our other apps.
Overall I really appreciated the focus and clarity that emerged from our time there. It was great to meet some of the team in person and hang out, especially for those in other parts of the country (and we definitely have distributed team). We even found time for some starcraft gaming!
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